Terms & Conditions

1. Application

These general terms of sales and delivery are applicable for all private consumer purchases on AYTMs webshop [www.aytmdesign.com].

2. Prices and payment

We accept card payment with Visa and MasterCard. Danish customers also have the option to pay with MobilePay. We will withdraw the payment from your card when the item(s) have been sent from our warehouse.

All prices specified are in Euro (EUR) and include VAT. Please be aware that the item(s) price is not including delivery – see delivery charges under point 4. Delivery.

3. Card information

When you shop at AYTM, your card information is processed by Nets, which is a secure electronic payment solution for Visa, Visa/Dankort and MasterCard. All card information is handled in accordance with the rules of the card organization.

4. Delivery

We deliver with free shipping on all orders from 550 EUR and above. Orders below 550 EUR will have a shipping fee of 7 EUR. We deliver with GLS home delivery as a standard shipping method.

Pallet delivery
We point out that some items can only be sent on pallets due to risk of breakage. Orders delivered on pallet will be shipped with the transporter Schenker and can only be delivered as home delivery to the curb. The carrier will contact you prior to delivery to arrange a delivery time.

We strive to pack and ship all orders within 24 hours after receiving the order. Orders received after 12.00 will be packed and shipped the following weekday. The estimated delivery time is 

  • Denmark: 1-3 working days 
  • Germany: 2-5 working days
  • Holland: 2-5 working days
  • Sweden: 2-5 working days
  • Other countries: 3-10 working days

NOTE: During periods of peak load such as seasonal sales, Christmas, public holidays etc. longer delivery times may occur.

We deliver to the following countries
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Spain and Sweden.

For orders outside above mentioned countries, we recommend searching for our physical retailers in your home country or at our online retailers such as Made in Design, Finnish Design Shop, Royal Design, Nordic Nest et al.

To help you and us, we ask you to check if your package is damaged upon receipt. In that case, please note this on the consignment note, as the package will otherwise be considered delivered in good condition.

5. Returns

We offer free return on your order. If you would like to return your order we are happy to help you, but kindly notify us before on shop@aytm.dk.

You carry the risk of the item from the time of receipt. Upon return, you are responsible for the item being packed properly and that the item is returned in the same condition as upon receipt. The item must be returned in its original packaging.

You are responsible for the item being delivered to our warehouse. We recommend using Track & Trace, so that you can always follow your package. AYTM must receive the package no later than 15 days from the expiry of the withdrawal period.

NOTE: Returns can only be made for purchases from aytmdesign.com.

6. If you wish to change your order

If you like to make changes to your order, you can contact us at shop@aytm.dk.

7. Right of withdrawal

You have the right to cancel your purchase within 30 days from the day you receive the item. If the deadline expires on a public holiday, Saturday, or Sunday the deadline expires the following working day.

It is not possible to cancel a purchase by refusing delivery.

8. Repayment of an order

The amount is refunded to the payment card that was used at the time of the purchase.

9. Claims

If you receive an item with defects or deficiencies (a defect or manufacturing defect), the rules of the Danish Sale of Goods apply.

AYTM must receive your complaint within 30 days from the time of receipt.

It is not possible to send warranty complaints if it has been more than 24 months since you received the item.

If you have received an item with errors or defects, please contact ATYM at shop@aytm.dk before sending your package back to us. In case of errors or defects, AYTM will of course cover the return shipping costs.

10. Product compliance and suitability

AYTM recommend that the buyer do not rely solely on the information presented on AYTM’s website (www.aytmdesign.com). Please always read labels, warnings and directions provided with the product before use.

Products from AYTM comply with Danish law, EU legislation and US legislation.

11. Applicable law and competent courts

Purchases on AYTMs webshop are subject to Danish law and the competent court is Aarhus City Court.

12. Personal information

AYTM processes your personal information in accordance with the Personal Data Act. Information that can be linked to you as an individual will never be available to other companies or be able to be linked to other external registers.


Gran Living ApS
Polensgade 15
DK-8000 Aarhus C
Email: shop@aytm.dk
Web: www.aytmdesign.com
Selskabsregistrering Danmark 
CVR nr. DK27615244