Delivery & Returns

Delivery

We deliver with free shipping on all orders from 550 EUR and above. Orders below 550 EUR will have a shipping fee of 7 EUR. We deliver with GLS home delivery as a standard shipping method.

Pallet delivery
We point out that some items can only be sent on pallets due to risk of breakage. Orders delivered on pallet will be shipped with the transporter Schenker and can only be delivered as home delivery to the curb. The carrier will contact you prior to delivery to arrange a delivery time.

We strive to pack and ship all orders within 24 hours after receiving the order. Orders received after 12.00 will be packed and shipped the following weekday. The estimated delivery time is 

  • Denmark: 1-3 working days 
  • Germany: 2-5 working days
  • Holland: 2-5 working days
  • Sweden: 2-5 working days
  • Other countries: 3-10 working days

NOTE: During periods of peak load such as seasonal sales, Christmas, public holidays etc. longer delivery times may occur.

We deliver to the following countries
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Spain and Sweden.

For orders outside above mentioned countries, we recommend searching for our physical retailers in your home country or at our online retailers such as Made in Design, Finnish Design Shop, Royal Design, Nordic Nest et al.

To help you and us, we ask you to check if your package is damaged upon receipt. In that case, please note this on the consignment note, as the package will otherwise be considered delivered in good condition.

Right of withdrawal

You have the right to cancel your purchase within 30 days from the day you receive the item. If the deadline expires on a public holiday, Saturday, or Sunday the deadline expires the following working day.

It is not possible to cancel a purchase by refusing delivery.
 

Returns

We offer free return on your order. If you would like to return your order we are happy to help you, but kindly notify us before on shop@aytm.dk.

You carry the risk of the item from the time of receipt. Upon return, you are responsible for the item being packed properly and that the item is returned in the same condition as upon receipt. The item must be returned in its original packaging.

You are responsible for the item being delivered to our warehouse. We recommend using Track & Trace, so that you can always follow your package. AYTM must receive the package no later than 15 days from the expiry of the withdrawal period.

NOTE: Returns can only be made for purchases from aytmdesign.com.