Delivery & Returns

Delivery

We deliver with free shipping on all orders from 70 EUR and above. Orders below 70 EUR will have a shipping fee of 7 EUR.

We point out that some items can only be sent on pallets due to risk of breakage. Orders delivered on pallets will be shipped with the transporter Schenker and can only be delivered as home delivery to the curb. The carrier will contact you prior to delivery to arrange a delivery time.

Other orders are delivered with GLS home delivery, GLS Business or to a GLS parcel shop. GLS Business and GLS parcel shop is only available in Denmark.

All orders received before 12.00 PM will be packed and shipped on the same day. Orders received after 12.00 will be packed and shipped the following weekday. The estimated delivery time is 1-2 working days for Denmark and 2-4 days for delivery outside Denmark. 

During periods of peak load, longer delivery times may occur.

To help you and us, we ask you to check if your package is damaged upon receipt. In that case, please note this on the consignment note, as the package will otherwise be considered delivered in good condition.

Right of withdrawal

You have the right to cancel your purchase within 30 days from the day you receive the item. If the deadline expires on a public holiday, Saturday, or Sunday the deadline expires the following working day.

It is not possible to cancel a purchase by refusing delivery or by failing to pick up your package at the GLS parcel shop.
 

Returns

We offer free return on your order. If you would like to return your order, no worries, we are happy to help you, but kindly notify us before on shop@aytm.dk.

If you regret the purchase of an item, please fill in and enclose the enclosed return slip. In your package you will also find a prepaid return label. If you choose to make use of this, a 7,00EUR shipping fee will be deducted from your reimbursement.

Please note that returns can only be made for purchases from the AYTM webshop.

You carry the risk of the item from the time of receipt. Upon return, you are responsible for the item being packed properly and that the item is returned in the same condition as upon receipt.

The item must be returned in its original packaging.

You are responsible for the item being delivered to our warehouse. We recommend using Track & Trace, so that you can always follow your package. AYTM must receive the package no later than 15 days from the expiry of the withdrawal period.