We deliver with free shipping* on all orders from 550 EUR and above. Orders below 550 EUR will have a shipping fee of 7 EUR. We deliver with GLS home delivery as a standard shipping method.
*The free shipping limit does not apply to products that must be delivered on pallet.
We point out that some items can only be sent on pallets due to risk of breakage. Orders delivered on pallet will be shipped with the transporter Schenker and can only be delivered as home delivery to the curb. The carrier will contact you prior to delivery to arrange a delivery time. On the product page of each item, it will be indicated whether the item requires pallet delivery or not. When adding product(s) that require pallet delivery in your shopping cart, a shipping fee for pallet delivery is shown when entering your cart.
We strive to pack and ship all orders within 24 hours after receiving the order. Orders received after 12.00 will be packed and shipped the following weekday. The estimated delivery time is
- Denmark: 1-3 working days
- Germany: 2-5 working days
- Holland: 2-5 working days
- Sweden: 2-5 working days
- Other countries: 3-10 working days
NOTE: During periods of peak load such as seasonal sales, public holidays, Christmas etc. longer delivery times may occur. You will receive a notification via SMS or e-mail when your package has been sent from our warehouse.
We deliver to the following countries
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Spain and Sweden.
To properly assist you, please check if your package is damaged upon receipt. If this is the case, we ask you to accept the package with reservations. If the contents of your package are damaged, please contact firstname.lastname@example.org with the following:
- Order no.
- Item no. and quantity
- Damage on package upon receipt (Yes/No)
- Description and pictures of the damage(s)
Right of Withdrawal
You have 14 days right of withdrawal starting from the day you receive the item(s). If the deadline expires on a public holiday, Saturday, Sunday, Christmas Eve or New Year's Day, the deadline is extended to the following working day. It is not possible to cancel a purchase by refusing delivery.
The right of withdrawal only applies if the entire purchase is returned. However, we offer the possibility to return your purchase partially, if you wish to keep an item and return the other item(s).
The procedure and terms are the same as when cancelling the entire order – however, with partial withdrawal the freight charges will not be reimbursed.
How to exercise the right of withdrawal
(If you wish to make use of the right of withdrawal, please fill out below form or the Return note attached in your order confirmation and send it to us)
To: AYTM, Gran Living ApS, Polensgade 15, 8000 Aarhus C, E-mail: email@example.com
I/we give notice that I/we want to exercise the right of withdrawal in my/our purchase agreement concerning following goods/services:
Order date: ______ Received date: _______
Consumer’s name: _________________________
Consumer’s address: ______________________
Consumer’s signature: _____________________
(only if the content of the form is given on paper)