LIVRAISON & RETOURS

 

Delivery

We deliver with free shipping on all orders from 550 EUR and above. Orders below 550 EUR will have a shipping fee of 7 EUR. We deliver with GLS home delivery as a standard shipping method.

Pallet delivery
We point out that some items can only be sent on pallets due to risk of breakage. Orders delivered on pallet will be shipped with the transporter Schenker and can only be delivered as home delivery to the curb. The carrier will contact you prior to delivery to arrange a delivery time.

We strive to pack and ship all orders within 24 hours after receiving the order. Orders received after 12.00 will be packed and shipped the following weekday. The estimated delivery time is 

  • Denmark: 1-3 working days 
  • Germany: 2-5 working days
  • Holland: 2-5 working days
  • Sweden: 2-5 working days
  • Other countries: 3-10 working days

NOTE: During periods of peak load such as seasonal sales, Christmas, public holidays etc. longer delivery times may occur.

We deliver to the following countries
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Spain and Sweden.

To help you, please check if your package is damaged upon receipt. If this is the case, please note it on the consignment note, otherwise the package will be considered as delivered in good condition. Afterwards, please fill in our Claim note and send it to claim@aytm.dk

 

Right of withdrawal

You have 14 days right of withdrawal starting from the day you receive the item(s). If the deadline expires on a public holiday, Saturday, or Sunday the deadline is extended to the following working day.
It is not possible to cancel a purchase by refusing delivery.

Partial withdrawal
The right of cancellation only applies if the entire purchase is returned. However, we offer the possibility to return your purchase partially, if you wish to keep an item and return the other item(s).

The procedure and terms are the same as when cancelling the entire order – however, with partial withdrawal the freight charges will not be reimbursed.

How to exercise the right of withdrawal
(If you wish to cancel your order, please fill out below form and sent it to us or fill out the Return note attached in your order confirmation)

To: AYTM, Gran Living ApS, Polensgade 15, 8000 Aarhus C, E-mail: shop@aytm.dk

I/we give notice that I/we want to exercise the right of withdrawal in my/our purchase agreement concerning following goods/services:

_____________________________________________

Order date: ______     Received date: _______         

Consumer’s name: _________________________

Consumer’s address: ______________________        

Consumer’s signature: _____________________
(only if the content of the form is given on paper)

Date: ___________________

Returns

If you cancel your order, you must send the package to:

AYTM
c/o DKI Logistics
Hi-Park 441b
7400 Herning
Denmark


at the latest 14 days after you have notified us of your return. The deadline time is kept if you return the items before 14 days of expiry. You are responsible for the return of your items being delivered to our warehouse. We recommend using Track & Trace, so that you can always follow your package.

You carry the risk of the item from the time of receipt. Upon return, you are responsible for the item being packed properly and that the item is returned in the same condition as upon receipt. The item must be returned in its original packaging.

You are entitled to open and check the item(s), but if the packaging is missing or damaged, it is considered an impairment, which may result in us deducting an amount from the purchase price, corresponding to the impairment, when reimbursing.
 
Please note that returns can only be made for purchases from www.aytmdesign.com.
 

Return costs
Postage as well as other expenses related to your return (such as secure packaging) must be paid by you, the customer.

Items such as e.g., furniture, that requires pallet shipping or special transportation cannot be returned by regular mail. On the product page of each item, it will be indicated whether the item is delivered by pallet or not. If you need to return an item that requires pallet shipping or special transportation, we recommend that you contact a carrier for specific costs and assistance in returning the item(s) to our warehouse.

Remember to fill out and send your Return note that was attached to your order confirmation before sending your return back to us.


PLEASE NOTE

  • Your return order must be delivered ‘door to door’ to our warehouse.
  • Returns delivered to parcel shops cannot be processed and will be returned to sender.
  • In case of return packages end up at the post office, they will not be picked up and will therefore be returned to sender.

 

Refund

If you exercise the right of withdrawal on your entire purchase, we reimburse the full purchase price including standard delivery charges, if any. However, this does not apply

  • If you want to return only part of your order, we do not reimburse delivery charges
  • If you have chosen a more expensive form of shipping method than our standard delivery method, we will not reimburse the extra costs associated with the more expensive form of delivery

The amount is refunded to the payment card that was used at the time of the purchase. We reimburse the purchase price without undue delay and, in any case, no later than 14 days from receiving your notice. However, we have the right to withhold the purchase amount until we have received the item(s), or until you have submitted documentation that the item has been sent back or delivered to us.

 

Claims

If you receive an item with defects or deficiencies (a defect or manufacturing defect), the rules of the Danish Sale of Goods apply. AYTM must receive your complaint within 30 days from the time of receipt. It is not possible to send warranty complaints if it has been more than 24 months since you received the item.

To notice us about your claim, fill out the Claim note and send it to claim@aytm.dk before sending your package back to us. Please provide us with detailed pictures of problem specifications in your e-mail. In case of errors or defects, AYTM will of course cover the return shipping costs.
 
Redress
If you want to complain about a purchase from our webshop, please start by e-mailing claim@aytm.dk.
 
If we cannot agree on a solution, you can file a complaint at Center for Klageløsning, Nævnenes Hus, Toldboden 2, DK - 8800 Viborg. Use this link: https://kpo.naevneneshus.dk/
 
The EU Online Dispute Solution can also be used to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. File your complaint here: https://ec.europa.eu/
 
When filing a complaint, you must give this e-mail address: claim@aytm.dk