Terms of Sales and Delivery
These general terms of sales and delivery are applicable for all private consumer purchases on AYTMs webshop [aytmdesign.com].
2. Prices and payment
We accept card payment with Visa/Dankort and MasterCard. Danish customers also have the option to pay with MobilePay. We will withdraw the payment from your card when the item(s) have been sent from our warehouse.
All prices specified are in Euro (EUR) and include 25% VAT. Please be aware that the item(s) price is not including freight – see freight charges below.
3. Freight and delivery
We deliver with free shipping on all orders from 70EUR and above. Orders below 70EUR will have a shipping fee of 7,00EUR.
We point out that some items can only be sent on pallets due to risk of breakage. Orders delivered on pallets will be shipped with Schenker and can only be delivered as home delivery to the curb. The carrier will contact you prior to delivery to arrange a delivery time.
Other orders are delivered with GLS home delivery, GLS Business or to a GLS parcel shop. GLS Business and GLS parcel shop is only available in Denmark.
All orders received before 12.00 PM will be packed and shipped on the same day. Orders received after 12.00 will be packed and shipped the following weekday. The estimated delivery time is 1-2 working days for Denmark and 2-4 days for delivery outside Denmark.
During periods of peak load, longer delivery times may occur.
To help you and us, we ask you to check if your package is damaged upon receipt. In that case, please note this on the consignment note, as the package will otherwise be considered delivered in good condition
4. Card information
When you shop at AYTM, your card information is processed by Nets, which is a secure electronic payment solution for Visa/Dankort and MasterCard. All card information is handled in accordance with the rules of the card organization.
5. If you wish to change your order
If you like to make changes to your order, you can contact us at firstname.lastname@example.org.
6. Right of withdrawal
You have the right to cancel your purchase within 30 days from the day you receive the item. If the deadline expires on a public holiday, Saturday, or Sunday the deadline expires the following working day.
It is not possible to cancel a purchase by refusing delivery or by failing to pick up your package at the GLS parcel shop.
If you regret the purchase of an item, please fill in and enclose the enclosed return slip. In your package you will also find a prepaid return label. If you choose to make use of this, a 7,00EUR shipping fee will be deducted from your reimbursement.
If you instead wish to arrange the return shipping yourself, please send the package to:
c/o Prime Cargo A/S
You must pay postage as well as any other costs that may occur in connection with the return.
Please note that returns can only be made for purchases from the AYTM webshop.
You carry the risk of the item from the time of receipt. Upon return, you are responsible for the item being packed properly and that the item is returned in the same condition as upon receipt.
The item must be returned in its original packaging.
You are responsible for the item being delivered to our warehouse. We recommend using Track & Trace, so that you can always follow your package. AYTM must receive the package no later than 15 days from the expiry of the withdrawal period.
8. Repayment of the money
The amount is refunded to the payment card that was used at the time of the purchase.
If you receive an item with defects or deficiencies (a defect or manufacturing defect), the rules of the Danish Sale of Goods apply.
AYTM must receive your complaint within 30 days from the time of receipt.
It is not possible to send warranty complaints if it has been more than 24 months since you received the item.
If you have received an item with errors or defects, please contact ATYM at email@example.com before sending your package back to us. In case of errors or defects, AYTM will of course cover the return shipping costs.
10. Product compliance and suitability
AYTM recommend that the buyer do not rely solely on the information presented on AYTM’s website (www.aytmdesign.dk). Please always read labels, warnings and directions provided with the product before use.
Products from AYTM comply with Danish law, EU legislation and US legislation.
11. Applicable law and competent courts
Purchases on AYTMs webshop are subject to Danish law and the competent court is Aarhus City Court.
12. Personal information
AYTM processes your personal information in accordance with the Personal Data Act. Information that can be linked to you as an individual will never be available to other companies or be able to be linked to other external registers.
Gran Living ApS
DK-8000 Aarhus C
CVR nr. DK27615244